Resources
Read, download, understand.
Considered guides, brochures and FAQs — written to make a complex industry feel a little more human.
Plan brochures
Detailed PDFs for every tier.
The Phoenix Journal
Considered writing on health & cover.
FAQs
Clear, honest answers.
Latest writing
Guide · 8 min read
What to ask before choosing a family health plan
Guide · 6 min read
Maternity cover: a clear, honest explainer
Journal · 5 min read
Why Phoenix invests in mental health benefits
Journal · 9 min read
Corporate wellness: measuring what matters
Frequently asked
How do I file a claim?
Most claims are settled directly with our network providers — you simply present your Phoenix card. For reimbursement claims, submit through the member portal in under three minutes.
Is maternity cover included?
Maternity is included on Family Premier and Signature plans, with an initial waiting period. Speak with us about adding maternity to other tiers.
Can I use Phoenix abroad?
Signature members are covered worldwide. All other tiers include emergency cover when travelling.
How quickly are quotes prepared?
Personal quotes are typically prepared within 24 hours. Corporate proposals are tailored and delivered within 5 working days.
Still have questions? Talk to us.