Resources & downloads.
Member forms, provider forms and answers to your questions — everything you need to make the most of your Phoenix Health Insurance plan.
Downloads
Member, corporate and provider forms.
Newsletter
Informative e-newsletters to help you lead a healthier life.
FAQs
We are here to answer all your questions.
Corporate Member Forms
Individual Member Forms
ID Card Request Form
Dependant Form
Refund Form
Pre-authorisation Form
Complaints Form
How do I access service with my card?
Visit any of our contracted health service provider sites and present your membership card at registration. If you encounter any challenges, call our customer care line whilst you are still at the provider site.
Is maternity cover included?
Maternity is covered under our plans. Treatment for pregnancy within the first nine (9) months after registration is excluded — kindly contact the Scheme if you want this to be waived for you (not applicable to corporate clients).
How do I get a refund?
If you could not access a medical service you are entitled to at a provider site and had to make an out-of-pocket payment elsewhere, complete the Refund Form. Full refunds are made within 10 working days from the date of submission.
How do I receive health advice?
Personal clients receive informative e-newsletters, and corporate clients receive health talks delivered by medical experts on relevant occupational and personal health issues.