Support is always a phone call away.

How to Access Service with your Card

1. Visit any of our contracted health service provider sites with your membership card
2. Present your card at registration for verification
3. Receive the medical services covered under your plan
4. If you encounter any challenges, call our customer care line on +233 20 799 8163 whilst you are still at the provider site
5. The provider submits the claim directly to Phoenix Health — approved claims are paid within 30 days

Refund Policy

A member can apply for a refund where they could not access a medical service they are entitled to at a provider site and had to make an out-of-pocket payment elsewhere.

All full refunds will be made for covered services within 10 working days from the date of submission.