Who are we?
Phoenix Health Insurance is a private commercial health insurance scheme established in 2013 under Section 63(1) of the National Health Insurance Act, 2012 (Act 852).
A new-age healthcare financing company.
We administer healthcare financing plans and packages that provide financial protection against health risks. The Scheme enrols individuals, families and staff of corporate bodies, groups and institutions onto a broad healthcare plan that addresses both primary and specialist healthcare needs.
As a new-age healthcare financing company, Phoenix Health Insurance seeks to set higher standards in the health insurance industry, and to be the preferred private healthcare financing plan in Ghana, Africa and the rest of the world.
Revolutionising the health insurance industry in Ghana.
Phoenix Health Insurance was established in 2013 with the aim to revolutionise the health insurance industry in Ghana. We set out to create a truly memorable healthcare experience by providing tailor-made medical coverage with flexible payment options to scheme members.
We believe every client is unique and deserves the utmost attention to their needs, even before they fall ill. Therefore, we specialise in preventive healthcare. Our hallmark is quality, and our providers have been tested and proven to deliver the utmost quality.
Our story is a simple one: we hope to get into the lives of people of all genders, races and ethnicities, and ensure that the most basic and fundamental component of life — their health — is our priority.
Our hallmark is quality.
Mission & vision.
Our Vision
To be a successful health insurance company that guarantees financial risk protection against health risks, unshaken by economic and other storms, and carrying favour before God and man.
Our Mission
To provide unmatched healthcare financing, through holistic and quality medical coverage for all people, bringing joy to our members and other stakeholders.
TELEIOS.
We are guided by a set of values summarised in the acronym TELEIOS. The acronym has a biblical connotation — it means maturity. 'Teleios' reflects our maturity in the health insurance industry in Ghana.
"Holistic and high quality health service financing and delivery that bring joy!"
This reflects our commitment to offer the best healthcare benefits whilst ensuring financial risk protection against unforeseen health risks.
Wisdom is our tagline. Wisdom is our DNA.
What makes us different?
Flexible Health Plans
Members can choose from our well-packaged health plans, with options to add annual medical screenings, family planning services, herbal treatment and chiropractic services.
State-of-the-art Health Records
Our health management information system is connected to all service provider sites, so you can continue your treatment at any of our provider sites — greatly reducing the risk of misdiagnosis.
Delightful Customer Experience
We are available around the clock to assist you with any operational challenges in accessing care. You can contact us 24 hours a day, 7 days a week.
Extensive Provider Network
Over 400 service providers across all 16 regions of the country, and access to 5,000 health centres, polyclinics and hospitals through public and mission hospitals.
Quality Assurance
Our Quality Assurance Team plays a crucial role in ensuring that we meet and exceed industry standards, delivering exceptional care and support to our valued customers.
Prompt Claims Payment
Claims processed and paid within 30 days of submission from contracted service providers.
Health plans for every need.
We aim to stand out.
We have in place a state-of-the-art health management information system that is:
Connected
Connected to all service provider sites, giving you access to your medical records at the health facility. This ensures that you can continue your treatment at any of our provider sites, and it greatly reduces the risk of misdiagnosis.
Customised
Enabling you to be more engaged with your health. Our electronic platforms help members to better and more easily manage their health on a daily basis, providing a more comprehensive picture of your health and keeping you better informed, satisfied and engaged.